Refund and Returns Policy
Overview
We are committed to ensuring your complete satisfaction with your purchase. As we offer high-quality digital music in FLAC format, your experience matters to us. This policy outlines how we handle refunds, exchanges, and related matters, in compliance with international digital product standards.
Refunds
We offer a 100% money-back guarantee within 30 days of purchase if you’re not satisfied with your digital music files. To request a refund, please contact us with your order details. We may ask for a brief explanation to help us improve our service, but no justification is required to receive a refund.
Exchanges
Due to the nature of digital products, exchanges are generally not applicable. However, if you encounter issues such as file corruption or download failure, we will gladly provide a working replacement file or alternative download method.
Gifts
If the item was marked as a gift when purchased and sent directly to you, you’ll receive a gift credit for the value of your return. Once your refund is processed, a credit will be emailed to you.
Shipping Returns
No physical shipping is required, as our products are delivered digitally. However, if you experience technical issues accessing your files due to server errors or interrupted connections, we will:
- Provide a renewed download link, or
- Send the files directly to your email, or
- Upload the files to a trusted storage service (e.g., Mega.nz) and share access securely with you.
Need Help?
If you have questions or need assistance with your download, refund, or access to purchased files, don’t hesitate to contact our support team at sac@4b2b2c.com. We’re here to help.